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Spectoittraining.com is providing SAP CUSTOMER RELATIONSHIP MANAGEMENT online training contact us:+91-9533456356, mail : info@spectoittraining.com, by real time experts in SAP customer relationship management Online Training all over the world like Hyderabad, Bangalore, Mumbai, Chennai, Pune, Singapore, Malaysia USA, Canad a, UK, France, Japan, Germany, Dubai, UAE, Newzeland, Australia, Middle East, GCC, UAE (Dubai, Abu Dhabi), Saudi Arabia, Qatar, Bahrain, Oman, Kuwait, etc .
SAP customer relationship management online training placement and certification.
full course details please visit our website http://saponlinetraining.in
For any further details please contact India +91-9533 456 356
SAP CRM Online Training Course Content
Base Customization
* Over view of CRM Architecture
* Business Partner
* Business categories
* BP Roles & Grouping, BP Relationships
* Business partner Hierarchy
* Organizational Management
* Organizational Model, Org Determination
* Territory Management
* Territory Hierarchy Levels
* Product Master
* Attributes & Set Type, Hierarchies & Categories,
* Product types, Maintain Products
* Transactional Processing
* Business Transactions
* Item Category
* Activity Management
Sales
* Opportunity Management
* Copying Controls
* Sales Cycle, Tools – Buying Center & Sales Agent
* Quotation management
* Order Management
* Special functions in quotation and order management
* Contract management
* Rebate management
Marketing
* Marketing Planner & Campaign Management
* Marketing Calendar
* Personalized Mail Forms
* Segment Builder
* Customer Segmentation, Attribute List, Info sets
* Product Proposals
* Campaign Automation
* External List Management
* Lead Management
* Lead Questionnaire
Service
* Installed Base management
* Installed Categories
* IB Components
* Objects, Object Family
* Assign Object Family to IB Category
* Service agreements and service contracts
* Service plans, SLA Profiles and Response and Availability Times
* Service order management
* Complaints and Returns
* Warranty claims
Interaction Center (Web Client)
* Agent Function and Processing IC
* Agent Inbox
* IC Web Clint Profile
* IC Web Clint Functions
* IC Manager Portal
* Communication Architecture
* Rule Polices like ERMS and IDI (Intent Driven Interaction)
* Launch Script
* Broad cast massage
* Alerts
Middleware
* Middleware overview
* Administration Console
* Business Objects
* Customizing Objects
* Condition Objects
* B Doc Modeler, B Doc Messages
* Replication & Realignment
* B Doc Types,
* Initial data load, Delta load & Synchronization
* Queue registration
* Error Handling and Monitoring
* INTEGRATION BETWEEN R/3 & CRM
Spectoittraining.com is providing SAP CUSTOMER RELATIONSHIP MANAGEMENT online training contact us:+91-9533456356, mail : info@spectoittraining.com, by real time experts in SAP customer relationship management Online Training all over the world like Hyderabad, Bangalore, Mumbai, Chennai, Pune, Singapore, Malaysia USA, Canad a, UK, France, Japan, Germany, Dubai, UAE, Newzeland, Australia, Middle East, GCC, UAE (Dubai, Abu Dhabi), Saudi Arabia, Qatar, Bahrain, Oman, Kuwait, etc .
SAP customer relationship management online training placement and certification.
full course details please visit our website http://saponlinetraining.in
For any further details please contact India +91-9533 456 356
SAP CRM Online Training Course Content
Base Customization
* Over view of CRM Architecture
* Business Partner
* Business categories
* BP Roles & Grouping, BP Relationships
* Business partner Hierarchy
* Organizational Management
* Organizational Model, Org Determination
* Territory Management
* Territory Hierarchy Levels
* Product Master
* Attributes & Set Type, Hierarchies & Categories,
* Product types, Maintain Products
* Transactional Processing
* Business Transactions
* Item Category
* Activity Management
Sales
* Opportunity Management
* Copying Controls
* Sales Cycle, Tools – Buying Center & Sales Agent
* Quotation management
* Order Management
* Special functions in quotation and order management
* Contract management
* Rebate management
Marketing
* Marketing Planner & Campaign Management
* Marketing Calendar
* Personalized Mail Forms
* Segment Builder
* Customer Segmentation, Attribute List, Info sets
* Product Proposals
* Campaign Automation
* External List Management
* Lead Management
* Lead Questionnaire
Service
* Installed Base management
* Installed Categories
* IB Components
* Objects, Object Family
* Assign Object Family to IB Category
* Service agreements and service contracts
* Service plans, SLA Profiles and Response and Availability Times
* Service order management
* Complaints and Returns
* Warranty claims
Interaction Center (Web Client)
* Agent Function and Processing IC
* Agent Inbox
* IC Web Clint Profile
* IC Web Clint Functions
* IC Manager Portal
* Communication Architecture
* Rule Polices like ERMS and IDI (Intent Driven Interaction)
* Launch Script
* Broad cast massage
* Alerts
Middleware
* Middleware overview
* Administration Console
* Business Objects
* Customizing Objects
* Condition Objects
* B Doc Modeler, B Doc Messages
* Replication & Realignment
* B Doc Types,
* Initial data load, Delta load & Synchronization
* Queue registration
* Error Handling and Monitoring
* INTEGRATION BETWEEN R/3 & CRM
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