Sap CRM Training Online Institute

SAP CRM Online Training Course Content

Base Customization
* Over view of CRM Architecture
* Business Partner
* Business categories
* BP Roles & Grouping, BP Relationships
* Business partner Hierarchy
* Organizational Management
* Organizational Model, Org Determination
* Territory Management
* Territory Hierarchy Levels
* Product Master
* Attributes & Set Type, Hierarchies & Categories,
* Product types, Maintain Products
* Transactional Processing
* Business Transactions
* Item Category
* Activity Management

Sales
* Opportunity Management
* Copying Controls
* Sales Cycle, Tools – Buying Center & Sales Agent
* Quotation management
* Order Management
* Special functions in quotation and order management
* Contract management
* Rebate management

Marketing
* Marketing Planner & Campaign Management
* Marketing Calendar
* Personalized Mail Forms
* Segment Builder
* Customer Segmentation, Attribute List, Info sets
* Product Proposals
* Campaign Automation
* External List Management
* Lead Management
* Lead Questionnaire

Service
* Installed Base management
* Installed Categories
* IB Components
* Objects, Object Family
* Assign Object Family to IB Category
* Service agreements and service contracts
* Service plans, SLA Profiles and Response and Availability Times
* Service order management
* Complaints and Returns
* Warranty claims

Interaction Center (Web Client)
* Agent Function and Processing IC
* Agent Inbox
* IC Web Clint Profile
* IC Web Clint Functions
* IC Manager Portal
* Communication Architecture
* Rule Polices like ERMS and IDI (Intent Driven Interaction)
* Launch Script
* Broad cast massage
* Alerts

Middleware
* Middleware overview
* Administration Console
* Business Objects
* Customizing Objects
* Condition Objects
* B Doc Modeler, B Doc Messages
* Replication & Realignment
* B Doc Types,
* Initial data load, Delta load & Synchronization
* Queue registration
* Error Handling and Monitoring
* INTEGRATION BETWEEN R/3 & CRM