SAP customer relationship management online training placement and certification.
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SAP Customer Relationship Management (CRM) empowers the comprehensive functionality to manage customer life cycle efficiently. A CRM experience is at most better by enhancing a board functional capability and compiling user interface. It is central marketing platform enables an enterprise to eventually analyse, plan and execute marketing activities and personalized web-based applications optimize channel operations. IP communication solution for multichannel contact by invoking business communication management and CRM delivers out-of-box front-office functionality. SAP CRM training study how to leverage functionality for spectrum of CRM Processes covering outlined key areas.
SAP CRM Training Overview
SPECTO Training deliver furnished SAP CRM training, course structure enable students to simplify the return material authorization process, customise and master data. The sessions are interactive and collaborative understanding of applications and intensive case study of every module with practical demonstrations to have complete understanding by 10+ year experienced IT Professionals.
SAP CRM Training Curriculum
curriculum_moduleSolution Overview(Introduction)
Getting to know mySAP CRM
mySAP CRM – The complete solution
CRM architecture & Component integration
Key capabilities of mySAP CRM
Channels of interaction
Careers @ mySAP CRM 2007
curriculum_moduleBase Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)
Overview of CRM Server Technology
Account Management (Business Partner master)
Product master
Organization management
Territory management
Transactions processing
Items Categories
Activity management
Partner processing
Status Profile
Actions
Pricing fundamentals (ECC 6.0)
Condition technique and pricing procedure determination (ECC 6.0).
curriculum_moduleCRM 7.0 Web UI Configuration
Interface Overview
IC Business Role
Navigation bar Profile
Logical Links
Layout Profile
Technical Profile
Component Workbench.
curriculum_moduleMarketing
Introduction
Marketing planning & Campaign management
Marketing Calendar
Marketing Analytics
Segmentation of business partners
Segment builder tool
Personalized mail forms
External list management
Product Proposal
Lead Management.
curriculum_moduleSales
The Sales cycle
Opportunity Management
Copying control
Process in Quotation and Order Management
Quotation Management
Order Management
Special Functions in Quotation and Order Management
Visit Planning
Contract Management
Status Management
Transactions processing
Partner processing.
curriculum_moduleService
Overview of CRM Service
Installed Base Management and Individual Objects
Service Agreements and Service Contracts
Service Plans
Service Order Management
Product Service Letters
Complaints and Returns Management
Warranty
Case Management.
curriculum_moduleE-Commerce (Internet Sales)
Introduction
B2B and B2c scenarios
Product catalog
Product proposals
Top n products
Cross selling
Up selling
Down selling.
curriculum_moduleCustomer Interaction Center (Web Client)
Interaction center overview
Framework and components
IC Web functions
Communication Architecture
Creating IC Business Role
Configuring profiles of IC Business Role
Account Identification Profile
Agent Inbox settings
Alert Modeling
Scripting
Category Modeler
curriculum_moduleMobile Sales
Introduction
Architecture and setup
Administration console
Client console
Mobile application studio
Mobile repository server.
curriculum_moduleMiddleware
CRM Middleware Overview
Concepts of Middleware
Administration Console
Adapter Objects
Initial Load
Delta Load
BDocs and types of BDocs
BDoc Modeler
Data exchange between R/3 backend
Monitoring and Error handling.
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