SPECTO IT CONSULTING offers online trainings for SAP modules like, SAP HR/HCM online Training in Hyderabad, SAP PM online Training, SAP ABAP online Training in Hyderabad India, online SAP MM/WM Training in India, SAP FICO online Training in India, SAP PP Training in Hyderabad India, SAP CRM Functional online Training in India, Sap CS (Customer Service) online Training in India SAP, online training for SAP DMS (Document Management System), Online training for SAP XI/PI, Online training for SD, SAP Online training for PS (Project Systems) and Online training for IM (Inventory management).
All our trainers at SPECTO SAP Training institute in Hyderabad are corporate experts having 10+ years of experience in realtime implementation as well as corporate trainings in online training. Online training will be given as per the real-time scenarios so that the participant will have the feel of working in the implementation project while undergoing training.
SAP CRM Online Training Course Content
Base Customization
* Over view of CRM Architecture
* Business Partner
* Business categories
* BP Roles & Grouping, BP Relationships
* Business partner Hierarchy
* Organizational Management
* Organizational Model, Org Determination
* Territory Management
* Territory Hierarchy Levels
* Product Master
* Attributes & Set Type, Hierarchies & Categories,
* Product types, Maintain Products
* Transactional Processing
* Business Transactions
* Item Category
* Activity Management
Sales
* Opportunity Management
* Copying Controls
* Sales Cycle, Tools – Buying Center & Sales Agent
* Quotation management
* Order Management
* Special functions in quotation and order management
* Contract management
* Rebate management
Marketing
* Marketing Planner & Campaign Management
* Marketing Calendar
* Personalized Mail Forms
* Segment Builder
* Customer Segmentation, Attribute List, Info sets
* Product Proposals
* Campaign Automation
* External List Management
* Lead Management
* Lead Questionnaire
Service
* Installed Base management
* Installed Categories
* IB Components
* Objects, Object Family
* Assign Object Family to IB Category
* Service agreements and service contracts
* Service plans, SLA Profiles and Response and Availability Times
* Service order management
* Complaints and Returns
* Warranty claims
Interaction Center (Web Client)
* Agent Function and Processing IC
* Agent Inbox
* IC Web Clint Profile
* IC Web Clint Functions
* IC Manager Portal
* Communication Architecture
* Rule Polices like ERMS and IDI (Intent Driven Interaction)
* Launch Script
* Broad cast massage
* Alerts
Middleware
* Middleware overview
* Administration Console
* Business Objects
* Customizing Objects
* Condition Objects
* B Doc Modeler, B Doc Messages
* Replication & Realignment
* B Doc Types,
* Initial data load, Delta load & Synchronization
* Queue registration
* Error Handling and Monitoring
* INTEGRATION BETWEEN R/3 & CRM
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